GET IN TOUCH PHONE: 541-306-6456 FAX: 541-647-1580
PATIENT INFORMATION
Appointments
Due to the substantial block of time reserved for your appointment, we require a minimum of 48 hours’ notice for cancellation of appointments. An appointment can be canceled by calling our office at 541-306-6456.
If an appointment is not cancelled at least 48 hours prior to the scheduled appointment time, the patient may be charged a minimum of $150 up to the full amount of time which was reserved for the appointment at the rate posted in our office.
The fee may be waived for special circumstances upon discussion with your mental health provider.
If a patient repeatedly cancels without adequate prior notice, NSO reserves the right to decline to see the patient and provide referral to another clinic.
Emergencies
Our office is not an emergency clinic, and we do not provide afterhours coverage. If you have an emergency, call 911 or seek immediate assistance at urgent care or the emergency room.
If you have an immediate need, or medical concern, please call your primary care provider’s office or your referring provider.
Crisis Lines:
Deschutes County 24-Hour Crisis Line: 541-322-7500 ext 9
White Bird Clinic 24-Hour Crisis Line (Lane County): 541-687-4000
Oregon Alliance to Prevent Suicide: Call or text 988 or chat at 988Lifeline.org
LGBTQIA2S+ Support, The Trevor Project: 866-488-7386 or text 'START' to 678-678
SAGE LGBT Elder Hotline: 877-360-LGBT (5428)
Support Services:
Oregon's Behavioral Health Support Line: 800-923-4357
Senior Loneliness Line: 503-200-1633 or 800-282-7035
Electronic Communication Policy
In order to maintain clarity regarding the use of electronic modes of communication during your treatment, NSO has prepared the following policy.
Phone Contact with Our Office
We return calls as soon as possible during normal business hours. However, due to our clinic schedule, we are often not immediately available. When we are unavailable, callers can leave a voicemail message.
Insurance Information
You are responsible for providing us with your insurance information, including primary and any secondary insurance information. If the information is not provided to our office, or if the information that is provided is incorrect, you will be responsible for the charges until complete information is provided.
While we often verify benefits, and assist with any needed preauthorization, we do so as a courtesy to the patient and cannot guarantee that the information your insurance carrier provided to us is correct. Ultimately, you are responsible for contacting your insurance carrier to verify benefits prior to each appointment. Please call our office if you have any questions about using your insurance.
Payment
If a patient is paying out of pocket for services rendered, NSO accepts check, Visa, Discover, and MasterCard. Full payment is due at the time of the initial appointment with NSO.
Safety
For the safety of our patients and staff, weapons are not allowed in our office.
Collaboration with your referring provider
The findings from your neuropsychological evaluation will be provided to the referring provider after the evaluation process is complete.
NSO is in-network with the following insurance carriers
Medicare
BlueCross BlueShield
First Choice Health
PacificSource Commercial
PacificSource Medicare Advantage
Moda Health
Providence Health Plans
Majoris Health Systems
Worker’s Compensation
If we are not in-network with your insurance carrier, we can see you as an out-of-network provider. However, you will be responsible for payment to NSO at the time services are rendered. We can provide you with an invoice for services rendered and you can seek reimbursement from your insurance carrier if you wish to do so.
Neuropsychological Services of Oregon, LLC (NSO) provides neuropsychological and psychological services to adults. The goal of the clinical staff at NSO is to complete a comprehensive evaluation that may assist with diagnostic clarification and treatment planning.
